CEO/CAE Breakfast: Functional Board-Running Your Board Like a Business
 The CEO/CAE Breakfast is an opportunity to discuss topics that specifically affect the day-to-day responsibilities of CEOs. It is a safe environment with your peers to discuss issues which you may be dealing with in your position.
Date: Friday, September 2
Time: 8:00 - 10:00 a.m.
Cost: ISAE Members $20; Non-Members $30
Location: Tau Kappa Epsilon Fraternity, 7439 Woodland Drive; Map
Domain: Governance
CAE Hours: 1
Lunch: Finding Hidden Money in an Already Lean Budget
 With decreased funding, non-profit organizations need to stretch every dollar. This presentation will include creative ways to reduce costs, improve operational efficiencies and help non-profit organizations do more with less.
Date: Wednesday, September 14
Time: 11:00 a.m. - 1:15 p.m.
Cost: ISAE Members $40; Non-Members $60
Facilitator: Jennifer Foster, Foster Results, LLC
Location: Hyatt Regency Indianapolis, One South Capitol Avenue; Map
Domain: General Association Management
CAE Hours: 1
A special thank you to this event’s host and sponsor:
 
Sponsorship Opportunities
5th Annual CrossConnect
 Are you interested in reaching over 500 meeting planners? Do you want to promote your services and support the meeting professional industry? Then we have a great sponsorship opportunity for you!
IMPI & ISAE have pooled resources and are holding our 5th Annual CrossConnect event on November 16, 2011, at the NEW JW Marriott. This is the premier event for association, hotel and other meeting professionals. You can’t miss this opportunity!
Thank you to our current 2011 CrossConnect Sponsors:
South Bend/Mishawaka Convention and Visitors Bureau
To learn more about this event, visit the CrossConnect website. If you would like more information on sponsoring, click here!
10th Annual STAR Awards
 The Indiana Society of Association Executive’s 2011 STAR Awards will be held on December 8, 2011, at the Indianapolis-Marion County Public Library. This is one of the largest events held by ISAE each year attracting association and non-profit professionals from around the state.
The Indiana Society of Association Executives is the only statewide organization serving the needs of association and nonprofit professionals. ISAE members represent over 200 different international, national, state and local organizations whose principal operations are in Indiana. These organizations represent trade, professional, individual membership and philanthropic organizations.
Don’t miss your opportunity to have access to potential and repeat clients. Also consider co-sponsoring with a partner firm to reach out at a higher level. Sponsorships are on a first-come basis so make an investment in your business and ISAE by signing up for sponsorship opportunities TODAY!
Thank you to our current 2011 STAR Awards Sponsors:
Premier All Star: Indianapolis Marriott East
Premier All Star: Markey’s Rental and Staging
Premier All Star: Stevens & Stevens, LLC
Shooting STAR: Excel Decorators
Shooting STAR: Indianapolis Convention and Visitors Association
Shooting STAR: Meeting Services Unlimited
Shooting STAR: Radisson Hotel at Star Plaza
Shining STAR: Blue Chip Casino Hotel & Resort
Shining STAR: Horizon Convention Center
Shining STAR: Markey’s Exposition Services
Shining STAR: Renaissance Indianapolis North
Sparkling STAR: Bloomington Convention and Visitors Bureau
Sparkling STAR: Grand Wayne Convention Center
Sparkling STAR: South Bend/Mishawaka Convention and Visitors Bureau
Sparkling STAR: TelSpan Worldwide Conferencing
Twinkling STAR: Sheraton Indianapolis Hotel and Suites
To learn more about this event, visit the STAR Awards website. If you would like more information on sponsoring, click here!
Eye on Association Professionals
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Congratulations: ISAE would like to congratulate two of our members for being recognized amongst the “Who’s Who in Indiana” in the most recent issue of Building Indiana. Congratulations Michelle Boyd and Adam Campagna! Michelle has been a member of ISAE since June 2011 and Adam joined us April 2011. Job well done on this great achievement!
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Congratulations: We would like to congratulate ISAE’s own Mary Ann Passi, CAE, Alyssa Pfennig, CAE, Kimberly Paugh, CAE and Katie Riggs, CMP, for speaking at this year’s ASAE Annual Meeting and Exposition. Great job ladies!
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Good Luck: A few of our long-time members are embarking on new career adventures. We would like to wish Amanda Areces from Alpha Kappa Psi Professional Business Fraternity and Maureen Hoffmeyer from the Indiana Academy of Ophthalmology good luck as they start their new jobs! Congratulations on your new opportunities.
CAE Commission Lifts Domain Cap
The CAE Commission has announced they are lifting the domain cap for the 100 hours required. This is already in effect. Candidates will still need the 100 hours within the last five years, but there is no cap for how many hours can be obtained in each domain. ASA has currently updated this information on their application and website.
To learn more about earning your CAE, visit the ISAE website for study sessions and test dates on the ASAE website!
Young Professionals Perspective
Red Carpet Member Service- Miranda Barrett
By: ISAE Headquarters
If you work in associations or the service industry, you are more than likely interacting with members and clients on a day-to-day basis. I know at ISAE, we have over 350 association and supplier members. As hard as we try to communicate and help every member, there are going to be days when that just does not happen. Providing our members with a memorable experience is something we strive for every day.
According to Red Carpet Member Service, creating a culture of good customer service is a long-term process, but the benefits to your members and your staff is worth the extra effort. Are you going the extra mile to ensure member satisfaction?
The Entrepreneurs’ Organization (EO) decided they were going to make customer service a top priority as a tool of retention and as a value of their team. They have over 7,000 members in 40 different countries. So if they can do it, we can too right? They have outlined six steps in helping secure stronger relationships with your members and clients.
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Start With the Best and Never Stop Training
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Mistakes Are Opportunities
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Examine Every Interaction
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The Abundance Mentality
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Be Proactive
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Measure Your Progress
Because I am still fairly new to the association world, I am learning every day what it takes to go above and beyond what my members expect. Reading this article has really opened my eyes to the meaning of “member satisfaction.” Building long-lasting relationships with your members is a key component to the success of any organization!
To read more on this article, check it out here.
Related Association Information and Articles
Check out some of these great articles our members have passed along. If you have relevant news you think will benefit other ISAE members, let us know!
ISAE Governmental Affairs Directory
The ISAE GAD allows you to stay up-to-date on what YOUR legislators are doing!
Only the ISAE Governmental Affairs Directory can make you accessible to legislators everywhere, all the time.
The ISAE Governmental Affairs Directory has been the #1 resource for lobbyists and up-to-date legislative information.
The ISAE Governmental Affairs Directory makes you even more accessible to legislators with mobile access and online companion directories. The online directories are free when you purchase your traditional print listing.
Only the ISAE Governmental Affairs Directory makes you this accessible to legislators:
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Mobile/PDA: Legislators using internet-enabled cell phones, Blackberries or PDAs can find information about your organization – plus your photo, bio and contact information.
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Online: Legislators using laptop or desktop computers can find you via browser-based searches by organization, first name, last name and legislative issue.
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In Print: And, as always, legislators can find your information via Indiana’s most popular printed legislative resource: the ISAE Governmental Affairs Directory.
Reserve your listing by Friday, September 16 and get a free copy of the 2012 ISAE Governmental Affair Directory for your own use – including free mobile/PDA and computer-based access to the online versions.
If you are listing for the first time, you will receive $25 off your individual listing. Check it out today!
Questions? Contact ISAE Headquarters at info@isae.org or Katie Riggs at kriggs@isae.org or 317-328-4569.
Advertising in Synergy
Advertising in the ISAE Synergy is an affordable way to reach hundreds of association professionals! With great rates and flexible scheduling, you can customize your ad schedule to promote your company just when you want. Contact Erin if you are interested in advertising in Synergy with your own banner ad.
The rates are as follows:
Animated banner ad - $200 per ad/per month
Receive a 20% discount when you place an ad for three months or more.
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