Book Review

Blink: Hug Your People
By: Jack Mitchell

I have read and re-read Jack Mitchell's first book "Hug Your Customer"; I made it required reading for those whom work for me and suggested as such for my other colleagues. I gifted many books to clients, friends and associates. For anyone in the 'client centric' business, which I submit is most businesses, the first "HUG" is a must READ.

For anyone looking to hire, retain, motivate and inspire talented people within this 'client centric' culture, then "HUG YOUR PEOPLE", is the second in the continuum of valuable MUST READS. The life blood of any business in a competitive marketplace is its people. They are the ambassadors and the stewards delivering upon the 'ultimate client experience' at every touchpoint. HUG YOUR PEOPLE is a very straight forward book, which gives very practical and common sense advice (and metrics) for those who aspire to create an unmatched culture of performance combined within the pride of teamwork and ownership!

Again, HUGS all around...and, HUG THIS BOOK!!!

Have you read a good book lately? Email Katie with your book recommendations.