How Emotional Engagement Influences Financial Impact

• $45 for ISAE Members
• $75 for Non-members 

CAE Hours: 1 CAE Hour

Facilitated by: 
Jim Tincher

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About this Webinar

Transform the way you approach customer loyalty. This keynote dives deep into the interplay of emotional engagement, operational efficiency, and financial results to uncover the true drivers of growth. Learn how to measure what matters, design experiences that resonate, and build a CX program that drives sustainable business success.

In this webinar, you will learn how to:

• Prioritize Changes for Maximum Growth: Learn how to use emotional and rational data to focus on customer experience improvements with the greatest potential for ROI.
• Connect Emotions to Financial Impact: Explore the science behind how emotional engagement influences customer behavior, leading to increased spending, loyalty, and profitability.
• Design Emotionally Impactful Experiences: Learn strategies to intentionally create emotional moments that deepen customer trust and engagement.

What You Will Learn

• Prioritize Changes for Maximum Growth
• Connect Emotions to Financial Impact
• Design Emotionally Impactful Experiences

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Questions? Call 317-328-4636 or email [email protected] 

ISAE is a CAE Registered Provider. The program(s) linked above meet the requirements for fulfilling the professional development requirements to earn or maintain the Certified Association Executive credential. Every program that we offer that has been approved for CAE credit will clearly identify the number of CAE credits granted for full participation. We will maintain records of your participation in accordance with CAE policies. For more information about the CAE credential or Registered Provider program, please visit www.asaecenter.org/cae.